Terms & Conditions

|Terms & Conditions
Terms & Conditions2018-03-13T12:39:04+00:00

Terms of Website Use

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.

Please read these terms and conditions carefully before using this site:

Terms of website use
This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website [www.pgstraining.com] (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.
Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms of use, you must not use our site.

Other applicable terms
These terms of use refer to the following additional terms, which also apply to your use of our site:
· Our Privacy Policy , which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
· Our Cookie Policy, which sets out information about the cookies on our site.
If you purchase goods from our site, our Terms and conditions of supply  will apply to the sales.
Information about us
www.pgstraining.com is a site operated by Proactive Gas Safety Ltd (“We”). We are registered in England and Wales under company number 4799349 and have our registered office at 4 Mere View Barn, Park Lane, Pickmere, WA16 0LG. Our main trading address is 4 Mere View Barn, Park Lane, Pickmere, WA16 0LG. Our VAT number is 81834041[We are a limited company.]

Changes to these terms
We may revise these terms of use at any time by amending this page.
Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.[Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.]

Your account & password
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [admin@pgstraining.com].

Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability
The content and images contained within documentation written and produced by Proactive Gas Safety Ltd are not exhaustive and whilst proper care has been taken in the compilation of all documentation no liability for loss, injury or damage resulting from its use or interpretation can be accepted.

It is important that personnel associated with the use of Compressed and Cryogenic Gases understand the properties of those gases and are conversant with the relevant Codes of Practice and Guidance Notes issued by the British Compressed Gases Association (BCGA).

Users should have in their possession Material Safety Data Sheets for the gases being used; these can be obtained from the gas supplier.

Please Note: Guidance Documents are intended for Reference only and should be used in conjunction with guidelines from an employer and/or in conjunction with relevant UK Codes of Practice.

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
· use of, or inability to use, our site; or
· use of or reliance on any content displayed on our site.
If you are a business user, please note that in particular, we will not be liable for:
· loss of profits, sales, business, or revenue;
· business interruption;
· loss of anticipated savings;
· loss of business opportunity, goodwill or reputation; or
· any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply.

Vistors
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our site other than that set out above, please contact admin@pgstraining.com.

Third party links and resources in our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.

Applicable Law
If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us
To contact us, please email admin@pgstraining.com

Thank you for visiting our site.

Privacy Statement

Privacy policy

This privacy policy explains how we use any personal information we collect about you when you use this website.

Topics:

• Visitors to our website
• What information do we collect about you?
• How will we use the information about you?
• Marketing
• Access to your information and correction
• Cookies
• Online chat function
• People who contact us via social media
• Other websites
• Changes to our privacy policy
• How to contact us

Visitors to our website
When someone visits www.pgstraining.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.
We use a tool called GatorLeads that identifies the business or organisation that website visitors belong to, based on a reverse IP Lookup.
GatorLeads also use cookies to process this identification, and personal information about individual users is stored.
Cookies used by GatorLeads store information about your current web browsing session (pages viewed, time on site etc) and the dates and times of previous website visits.

PGS use this information to profile website visitors, in order to better understand the way in which our website content is viewed by different segments.
It is also used to identify the types of organisations that might be interested in our courses and information.

What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete requests for information such as when you download a document or purchase goods or services from us. Website usage information is collected using cookies.

How will we use the information about you?
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.
We use your information collected from the website to personalise your repeat visits to our website.
Proactive Gas Safety Ltd (PGS) will not share your information for marketing purposes with companies outside the company.
To process you order it may be nessesary to share your information with our suppliers – the information will only be used to complete your order and will not be stored by the supplier.

Marketing
We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please click here.

Access to your information and correction
You have the right to request a copy of the information that we hold about you.
If you would like a copy of some or all of your personal information, please email or write to us at the following address.
admin@pgstraining.com 4 Mere View Barn, Park Lane, Pickmere, WA16 0LG
We may make a small charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information read our Cookie Policy can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Read our cookie policy

Online chat function
To deliver this service we use a provider, Zendesk, to supply and support our Online chat function, which we use to handle customer enquiries in real time.

If you use the service we may collect your name, email address (optional) and the contents of your session. This information will be retained for two years and will not be shared with any other organisations.

You can request a transcript of your session if you provide your email address at the start of your session or when prompted at the end.

People who contact us via social media
We manage our social media interactions in house.
If you send us a private or direct message via social media the message will be stored on our social media account. It will not be shared with any other organisations.

Email Marketing Post-Click Tracking Cookies
These cookies are used to report on the pages of www.pgstraining.com that have been viewed by visitors to the site who have followed links from our email marketing campaigns. PGS use Act! Emarketing for email campaigns.

This analysis helps us to understand additional content that is viewed by the contacts in our database and therefore allows us to improve and tailor future campaigns to those contact’s specific areas of interest.

Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 02 March 2018

How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you.

admin@pgstraining.com
Proactive Gas Safety
4 Mere View Barn
Park Lane
Pickmere
WA16 0LG
01606 872864

Cookies

Information about our use of Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. [By continuing to browse the site, you are agreeing to our use of cookies.]

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.[Please note that third parties (including, for example, Gator Leads, Google Analytics & Zendesk) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies] You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Terms of Supply

1. The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted or have received a valid purchase order number. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

2. Acknowledgement of your order
To enable us to process your order, you will need to provide us with your e-mail address and, where required a postal addess. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

3. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Proactive Gas Safety Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

4. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

5. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

6. Availability
All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details).
You will have the option either to wait until the item is available from stock or to cancel your order.

7. Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

8. Price
The prices payable for goods that you order are as set out on our website. All prices are subject to VAT at the current rates and are correct at the time of entering information.
Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

9. Payment terms
We will take payment upon receipt of your order from your credit or debit card or via BACS by arrangement. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

10. Delivery charges
Delivery charges vary according to the type of goods ordered.

11. Delivery
Delivery Costs for Mainland UK are included in the advertised prices
The cost for deliveries outside Mainland UK will be quoted upon receipt of order.
In most cases the standard service on orders received prior to 3:00pm for delivery to addresses in Mainland UK is that the goods will be delivered within two working days (i.e. If you place your order before 3:00pm on Monday your goods should be delivered on Wednesday).
If you have any queries relating to the delivery of your order you can contact us on 01606 872864 or e-mail us at admin@pgstraining.com
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

12. Import Duty
If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulation for the country for which the Products are destined. We will not be liable for any breach by you of any such laws.

13. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.

14. Cancellation rights
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.
You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order), newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.
We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation)

15. Cancellation by us
We reserve the right not to process your order if: We have insufficient stock to deliver the goods you have ordered;
We do not deliver to your area; or
One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

16. If there is a problem with the goods
If you have any questions or complaints about the goods please contact us. You can do so at 01606 872864; admin@pgstraining.com; 4 Mere View Barn, Park Lane, Pickmere, WA16 oLG
We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them, post them back to us, or (if they are not suitable for posting) or allow us to collect them from you. We will pay the cost of postage or collection.

17. Liability
Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.
We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.

18. Limitations
The content and images contained within Documentation written and produced by Proactive Gas Safety Ltd are not exhaustive and whilst proper care has been taken in the compilation of all documentation no liability for loss, injury or damage resulting from its use or interpretation can be accepted.
It is important that personnel associated with the use of Compressed and Cryogenic Gases understand the properties of those gases and are conversant with the relevant Codes of Practice and Guidance Notes issued by the British Compressed Gases Association (BCGA).
Users should have in their possession Material Safety Data Sheets for the gases being used; these can be obtained from the gas supplier.
Please Note: Guidance Documents are intended for Reference only and should be used in conjunction with guidelines from an employer and/or in conjunction with relevant UK Codes of Practice.

19. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 4 Mere View Barn, Park Lane, Pickmere, WA16 0LG and all notices from us to you will be displayed on our website from time to time.

20. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

21. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

22. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

23. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.

24. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

Cancellation Form

To Proactive Gas Safety Ltd, 4 Mere View Barn, Park Lane, Pickmere, WA16 0LG admin@pgstraining.com, 01606 872864:

I/We* hereby give you notice that I/We* cancel my/our* contract for the sale of the following goods*/for the supply of the following service*:

Ordered on*/Received on*: ……………………………………………….

Name of consumer(s): ……………………………………………….

Address of consumer(s): ……………………………………………….

……………………………………………….

Signature of consumer(s): ………………………………………………. (only if this form is notified on paper)

Date: ……………………………………………….

*Delete as appropriate

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