See below our frequently asked questions.
None of the faqs below answered your question? Get in touch with us by clicking on one of the links below.
Locate our website by searching PGStraining.com in your web browser, you will then be presented with our home page.
Click on the log in link on the right hand side of the header (or click this link). From here type in, your email address, and password.
If you do not know your password, or have forgotten it, use the “Forgot Password” feature. Then follow the steps provided.
Once you are loggedin, click on “Account” on the right hand side of the header (or click here to view account).
This will show your account dashboard. Click on the “Courses” tab (or click here to view courses), this will show all the courses you are enrolled in.
Depending on if you have started or not, it will have an option saying either, start, or resume, select this.
You will then be taken to the e-Learning page, where you can select either, start / resume training, or Let’s get started.
When logged into your group select the “learner reporting” button in the blue box.
Then select the “user report” tab.
From here navigate to the user whose certificate you wish to download and select “see details”
Then select “see details” again and you will be provided with their certification link.
Press “View”.
Locate our website by searching PGStraining.com in your web browser, you will then be presented with our home page.
Click on the “Log In” link on the right hand side of the header (or click this link).
From here select the forgotten password button.
Type in your email address and select “Recover account”.
You will then receive an email with a link to change your password.
Select this Link – You will be taken to a “reset password” page.
If you cannot see the email check your junk / spam folder.
Create your new password ensuring it is not a weak password.
Confirm your new password then select “Reset Password”.
Go back to our login page, delete all other tabs and refresh your page.
Then using your new password you may log in. (click here to log in).
Once you receive your welcome email after buying a group, follow the link to our website and Login (or click here to log in).
Now that you are logged in click on the menu icon on the right hand side of the header, a pop up will appear click on “Group Management” (or click here to view group managemant).
You will then be presented with a drop down menu of all your groups. Select the group you want to manage.
You will then be able to see a report to show each users progress (this will be empty until you upload the users). To add your users select the “Users” drop down button – There are 2 methods of doing this. See below the two methods.
Click on the “Users” button and select “Add multiple” from the dropdown menu, this will open up the “Bulk add & invite users” list.
Fill in the tables providing the users details, if you leave the password column empty an auto generated password will be set.
Then click on the “Add & invite users” button.
Once “Add & invite users” button has been pressed, the users will receive a “welcome email” providing them with a link to the course, their username and their password.
The users then have 3 months to complete before their course expires.
Click on the “Users” button and select “Upload users” from the dropdown menu.
Then select “Download a sample .csv file”. Once this has downloaded, fill it in ensuring all user details are correct and you do not edit the column titles (e.g. user_email).
Save the file to your computer and select the button “Choose File”, then locate the file that you just saved.
Ensure you have then selected the “Add and invite users” selection at the top of the box.
You can then press the “Add users” button, this will assign the users to the course and send them a automatic email with their username and password.
If no password was set in the .csv file an auto generated password will be set per user.
Enquire here regarding course information and availability.
Submit your details and a member of our team will get back to you.
